Critical Communications 24/7
Lifeguard’s certified consolidated dispatch center maximizes productivity and capacity through state-of-the-art technologies and National Academy of Emergency Medical Dispatch (NAEMD) protocols and procedures. Staffed 24 hours a day, 7 days a week, LifeComm quickly and efficiently manages all requests for service and dispatches the closest, most appropriate Lifeguard resource. LifeComm is equipped with advanced redundancies to include data/voice and power generation to ensure true uninterrupted operations in the event of a disaster.
State-of-the-Art Equipment and Techniques
In order to meet NAEMD standards, LifeComm communication specialists must undergo hours of rigorous, hands-on training and classroom education before qualifying as certified emergency medical dispatchers. Utilizing an advanced set of questions and protocols, each conversation with a caller is carefully scripted to gather all pertinent information for providing care and transport. Through an expansive quality assurance and improvement program, each call is recorded, reviewed and evaluated to ensure full compliance with all protocols and procedures. LifeComm is equipped with the latest in computer-aided dispatch (CAD), as well as advanced technologies that allow for real-time tracking and mapping of vehicles and call locations. These technologies afford our expert team the ability to directly route appropriate resources to the caller’s location, decreasing response times and saving lives.
LifeComm further leverages innovation with a revolutionary online platform that enables facilities to arrange non-emergency transportation directly through our website. Our secure, HIPAA-compliant site provides an additional option that many customers find less time-consuming than traditional scheduling methods.
Result: The Optimal Caller Experience
Lifeguard recognizes that customer service is imperative for a call center to operate effectively and successfully. A customer or patient contacting the LifeComm communications center can expect to be greeted by a highly-trained communications specialist, who will calmly and patiently guide callers toward a satisfactory resolution. Pertinent information is gathered and EMD protocols are utilized in order to dispatch appropriate aid. This strict adherence to protocol allows LifeComm dispatchers to handle any request for service from a non-emergency, inter-facility transfer to a time-sensitive emergency response.